Here at Unique Candles by Nicki, our goal is to ensure that our customers are completely satisfied with their purchase. We look at returns on a case-by-case basis.
Timeline: Items must be returned within 30 days of the original purchase date.
Condition: To be eligible for a return, items must be new, unused, and in their original packaging with all accessories included.
Damaged or Unusable Items: If your order arrives damaged or unusable, please contact us immediately at [email protected] so we can assist you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Shipping Cost
Unless an item arrives damaged or defective, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Missing or Late Refunds
If you haven’t received a refund yet, please check your bank account or contact your credit card company first, as it may take some time before your refund is officially posted. If you have done this and you still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. All sale and promotional items are final sale and non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [email protected] for instructions.
Customer Service
For any questions regarding your order, returns, or refunds, please reach out to us at: